Family Investment Specialist I

ASTD10

DEPARTMENT OF HUMAN SERVICES

CHARLES COUNTY DEPARTMENT OF SOCIAL SERVICES

200 KENT AVENUE

LAPLATA, MD 20646

A Family Investment Specialist I is the entry level of work providing direct services to individual customers or families by determining customer eligibility for multiple Family Investment Administration programs in a local Department of Social Services.  Employees in this classification interview customers to explain program requirements and options, to collect and complete required documentation, to refer customers to other program services or agencies as appropriate and to monitor customer progress and use of assistance.  Employees in this classification do not supervise other positions.

Employees in this classification receive close supervision from a Family Investment Specialist Supervisor or other higher-level administrator.  Employees may be required to work evenings and weekends and may be required to visit customers in their homes or at facilities such as nursing homes, group homes and hospitals.

Positions in this classification are evaluated by using by the classification job evaluation methodology.  The use of this method involves comparing the assigned duties and responsibilities of a position to the job criteria found in the Nature of Work and Examples of Work sections of the classification specification.

The Family Investment Specialist I and the Family Investment Specialist II are differentiated on the basis of the degree of supervisory control exercised by the supervisor over these employees.  The Family Investment Specialist I performs duties under close supervision.  The Family Investment Specialist II performs the full range of duties and responsibilities under general supervision.

Applicants must meet all minimum qualifications to be considered, and to appear on the list of people eligible for hire. Please read all requirements before applying.

EDUCATION:   Graduation from an accredited high school or possession of a high school equivalency certificate.

EXPERIENCE: Six months of public contact experience involving negotiating, interviewing, explaining information, gathering and compiling data, performing analysis of data, writing correspondence, and completing mathematical or legal tasks.

OR

Six months of general office, retail, food service, construction trades, or similar experience including data entry, record filing and maintenance, multi-line phone use, general computer skills and email software. General clerical, data processing, technical or administrative experience is defined as  work performing a variety of duties which are clear-cut and typically found in office settings, such as filing, copying, inputting data, general computer skills, and directing telephone calls.

OR

Six months of experience in the U.S. Armed Forces.

NOTE:

These requirements are established by the Family Investment Administration by authority provided in Human Services Article Title 5, Subtitle 2, Section 204 (b)(1) of the Annotated Code of Maryland. The Office of Personnel Services and Benefits of the Department of Budget and Management and the Examination Services Unit of the Maryland Department of Human Services do not have the authority to accept substitutions or equivalents.

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. Please complete all sections of the supplemental questionnaire.

The examination will consist of a rating of your education, training, and experience as presented on your application and as they relate to the requirements of the position.

It is important that you provide complete and accurate information on your application.  Please report all experience and education that is related to this position.

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service is required prior to hire.

STATE OF MARYLAND BENEFITS

he online application process is STRONGLY preferred. If you are unable to apply online, you may mail a paper application and supplemental questionnaire to, Department of Human Services, Examination Services Unit, 311 W. Saratoga Street, Room 135, Baltimore, Maryland 21201.

All mailed documents must include the applicant’s name and the job number and must be received by 5 P.M. on the closing date. Resumes will NOT be accepted in lieu of completing the application.

If additional information is required, the preferred method is to upload.  If unable to upload, please email requested information only to scott.waddel@maryland.gov. Only additional materials that are required will be accepted for this recruitment. All additional information must be received by the closing date and time.

If you have any questions concerning the recruitment process for this position, please email Scott Waddel at scott.waddel@maryland.gov.

If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division, at 410-767-4850 or Application.Help@maryland.gov.

TTY Users: call via Maryland RelayAs an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.