Lauren Cave

Lauren Cave
10620 Old Sycamore Road
Charlotte Hall, MD 20622
(240) 435-5380

Objective: To obtain acceptance to a four-year university in order to earn a degree in human medicine.

Education: La Plata Senior High School 2014 – 2018

Job Experience
April 2019- Current Ford Waldorf, MD
Call center
● Receive customers requests online to get vehicles serviced.
● Contact customers to schedule appointments
● Answer phone in professional manner to assist customer regarding their service needs.
● Schedule appointments using POWER computer program
● Email customers after setting appointments
March 2018- April 2019 Honda Waldorf, MD
Cashier/ Customer Service Representative
● Receive customer service invoice and file alphabetically by last name
● Greet and process customer payment via cash, check, or credit card
● Answer phone in professional manner to assist customer regarding their service needs
● Close invoice out in POWER computer program
● List invoices on spread a spread sheet for accounting office
● Beginning and ending of shift count money bag to verify correct amount
● Close credit card machine at each shift
● Process cash close out via computer
● Receive vehicle tags
● Prepare customer tag notification post card
● List each tag in tag log book to be signed by each customer when tags are picked up

June 2017 – March 2018 Pizza Hut Dahlgren, VA
Production / Customer Service Representative

• Greet guest upon arrival at counter or drive thru window
• Take customer orders via phone or in person and enter orders into computerized system
• Answer phones in a professional manner
• Collect payment and complete transaction
• Maintain an accurate cash drawer so that that no money discrepancies occur and close out cash drawer at the end of shift
• Select requested food items from serving or storage areas
• Assemble items on serving tray/takeout bag
• Notify kitchen workers of shortages or individual orders
• Maintain neat dining and serving areas
• Prepare food items for cooking according to spec charts
• Add or remove food product from freezer, cooler, oven, fryer or proofer
• Label and date food items appropriately
• Finalize food preparation
• Maintain production areas
• Maintain cleanliness of restaurant (empties trash, sweeps and mops floor, clean restrooms, pick up parking lot trash, etc.)
• Assist with other restaurant functions as directed by manager

August 2016 – August 2017 Shymansky’s Restaurant Cobb Island, MD
Bus Person / Food Runner

● Present menus and delegate server to take order
• Remove used dishes and cutlery between course and replace with clean tableware for the next course in order to maintain a safe and orderly environment.
• Respond to guest requests and complaints
• Wash dishes in the absence of dishwasher
• Prepare and serve soups and side dishes
• Place completed meals on trays, verify customer meals are accurate and deliver food to the appropriate tables

June 2017 – August 2017 Shymansky’s Restaurant Cobb Island, MD
Server

• Greet customers
• Familiarizing guests with menu, answer questions regarding the menu
• Reset tables and arrange tabletop appropriately
• Accurately recording food and drink orders and enter orders into the computerized system
• Work with other servers and the kitchen staff to ensure the restaurant is operated efficiently
• Process payment
• Clean tables and dining area

Extracurricular Activities:

• Participated in 4-H
• Played softball