Rhea M Sutherland

I’m writing in response to the Operations Assistant position. I have over 9 years’ experience in customer service, 4 years in procurement and inventory management, and 8 years of administrative duties. I have strong technical and communication skills, as well as proficiency in Microsoft Office programs and common office equipment. Due to my previous positions, I’m able to handle tough customer situations with professionalism, patience, and courtesy.
I’d like the opportunity to tell you more about my work experience and how my skill set could contribute to the successful day-to-day running of your company. I’d be happy to supply strong references at your request.

I look forward to discussing the position with you.

Sincerely,

Rhea Sutherland
240-300-5610

 

15 RIVERS EDGE TERRACE • INDIAN HEAD, MD 20640
240-300-5610 • RHEAMSUTHERLAND@GMAIL.COM

RHEA SUTHERLAND

OBJECTIVE

Inspired, enthusiastic mission customer service-oriented professional with fifteen years of customer service experience in multiple environments including, but not limited to human resources, retail, security, and hospitality. Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Internet). Looking to obtain a position within a strong company that would allow for growth and advancement.

WORK OF EXPERIENCE

March 2019- Present Solid Rock Transportation Inc. Bladensburg, MD

Admin/ Dispatch
Schedule daily transportation routes for 6 medical transportation vans for locations throughout the DMV.
Co-ordinate transport movements on the terminal entrance.
Prepare and manage time sheets and payroll for drivers.
Interacts with the drivers by using computers, two-way radios and phones.
Manage dispatch duties, ensuring timely pickups for members, providing positive customer service, and accepting additional trips to expand business.
Run and upload reports for daily trips to ensure an accurate and speedy payment for all completed trips for the month.
Maintains office efficiency by planning and implementing office systems, layouts, and equipment procurement.
Respond to and solve complaints from customers, providing accurate and honest information regarding the situation.

Sept 2013 – March 2019 Primerica Insurance and Financial Services Lanham, MD

Office Manager
Develop organizational procedures and systems for office personnel, including filing, billing, accounts payable, payroll and scheduling
Improve employee and client retention rates through active communication and problem-solving efforts.
Manage employee schedules and troubleshoot scheduling conflicts as they arise.
Order supplies and equipment as needed.
Maintains office efficiency by planning and implementing office systems, layouts, and equipment procurement.
Directs the overall administrative, billing, bookkeeping and payroll functions in accordance with State and Federal guidelines and regulations.
Provide administrative support for the office.
Greet and assists customers.

Dec 2015- Sep 2016 Hampton Inn & Suites Crystal City Arlington, VA

Night Auditor
Posts room charges and taxes to guest accounts.
Processes guest charges voucher and credit card vouchers.
Posts guest charge purchase transactions not posted by the front office cashier.
Transfer charges and deposits to master accounts.
Verifies all account postings and balances.
Monitors the current status of coupon, discount, and other promotional programs.
Tracks room revenues, occupancy percentages, and other front office statistics.
Prepares a summary of cash, check, and credit card activities.
Summarizes results of operations for management.
Prepare of End of day procedure.
Run end of day process in property management software (PMS).
Understand principles of auditing, balancing, and closing out accounts.
Knows how to operate PMS, typewriters, and other front office equipments.
Understand and knows how to perform check-in and check-out procedures.

Jan 2013- Nov 2014 JBAB Gateway Inns & Suites Joint Base Anacostia Bolling, DC

Procurement Agent/Administrative Assistant NF-02 Fulltime
Prepares and types correspondence using established procedures
Review/edit incoming and outgoing correspondence for proper format, conformance with procedural instructions, spelling, grammar and typographical accuracy
Contracting officer on NAF purchase orders and contracts
Ordering officer on NAF delivery orders against open-end contracts
Serve as NAF/APF credit card holder
Modifying contracts, issuing change orders, negotiating price, and delivery adjustments and exercising any other contract options,
Terminate contracts in default or canceling contracts by mutual agreement with liability to either party
Make arrangements for meetings including space, time and notifies attendees of agenda
Assemble background materials, reports and statistical data pertaining to meetings, briefings, etc
Provide minutes or summary reports of meetings
Make travel arrangements for lodging staff. Prepare completed travel vouchers and reports
Provide assistance in handling customer complaints, involving management as necessary
Purchasing agent for purchasing supplies and equipment
Prepare purchase request forms/documents for approval and place orders for NAF purchases
May research discrepancies involved in reconciliation of vendor invoices to purchase orders or notification from vendor
Maintains documentation of transactions and prepares reports
Issues supplies and amenities to authorized staff

June 2011 – Jan 2013 NAF Human Resources Andrews AFB, MD

Human Resources Assistant NF-02 Fulltime
Manage, prepare, and submit time cards via TMX and SETS
Input new hires into E-QUIP for OPM background checks
Build and post new positions onto the hiring website NAFJOBS.org
Screen applications to ensure applicants meet eligibility and qualifications
Coordinate and conduct the orientation process
Utilize DCPDS to process various personnel actions
Establishes new record series as required
Dispose of records according to records management directives
Document and Process requests for advance leave and sick leave
Utilize E-Verify during in-processing of new employees
Submit all local background checks via NACI.
Verify employment for current and previous employees
Prepare and mail out OPFs to the National Archives
Responsible for using P-Card for office purchases and mailings
Prepare paperwork for filing and distribution
Draft letters and documents for official use
Utilize Discover Viewer to complete unemployment claims and paperwork
Check items of information for conformance to applicable laws and regulations
Manage sensitive and non-sensitive files
Handle payroll for new employees
Prepared length of service awards and certificates for all NAF employees under AFDW
Utilize SAIS and SETS to quality check all payroll information before submitting to finance
Prepare payroll transmittal for finance
Maintain records of all paperwork submitted into the office
Prepare and mail off RPL listing for BBA employees
Greet and assist customers
Prepare all packages and letters for mailing
Answer and route office calls
Prepare and fax documents

May 2009- Aug 2010 Holloman AFB Veterinarian Clinic Holloman AFB, NM

Office Automation Clerk NF-01Flex
Scheduled and maintained appointments
Organized and filed paperwork
Answered and routed office calls
Prepared and faxed documents
Assisted in inventory and ordering supplies
Handled patient transactions
Prepared and dropped off daily deposits
All duties pertaining to opening and closing down the clinic

2008-2009 Advantage Security and Concierge Services Atlanta, GA

Concierge/Security Officer
Planned and scheduled events for building residents
Monitored the building, cameras, and phones of the luxury condominium
Scheduled and monitored all relocations to or from the building
Signed all visitors in and out of the building

2007-2008 Sears Holding’s Company Valdosta, GA

Merchandise Customer Associate
Assisted customers with purchases
Monitored and emptied the dressing rooms
Adjusted clothing racks to provide a professional appearance

2005-2006 Fresh Beginnings Valdosta, GA

Customer Service Representative
Conducted courtesy calls to insure the quality of service received
Verified the satisfaction of customer service
Upheld the privacy of personal information received
Administered surveys to assess the customer’s needs and wants

2002-2005 Vance Uniformed Security Silver Spring, Md

Security Officer/ Secretary
Trained new hires
Handled inter-office customer service
Assisted with scheduling
Assisted with preparations for meetings
Received and transferred all inter-office calls
Handled the control center where I monitored 3 buildings and their parking areas
Monitored alarms
Dispatched security officers to alarms
Greeted and signed all visitors in and out of building.

2001-2002 Vitamin World Laurel, Md

Assistant Manager
All duties pertaining to opening and closing the store
Handled exchanges and returns
Prepared and dropped off nightly deposits
Trained new hires
Assisted with inventory
Assisted with scheduling

EDUCATION

2002-2005 Tesst College of Technology Beltsville, Md
Medical Assistance Program
Graduated with certificate

1998-2002 Laurel High School Laurel, Md
Arts and Humanities
Graduated with Honors
VOLUNTEER WORK

2004-2005 Dr. Soden’s Dermatologist Office Laurel, MD
2002-2005 Redskin Stadium Concessions Mitchellville, MD
2000-2002 Morningside Retirement Home Lanham, MD

LICENSES TRAINING AND CERTIFICATIONS

COR Training, Oct 2014
Records Management Training, March 2012
ORM Training, August 2011
Human Relations Training, July 2011
Internal Controls Training, April 2012
Purchase Card Training – Module 1 &2, January 2012
Information Protection Training, July 2011
Information Assurance Training, July 2011
Type 50-65 WPM