Prince Georges County Department of Family Services
Camp Springs, MD
Community Developer 1//2/2020 -present
Complete intake, information, assistance, counseling and follow-up services to improve or enhance the quality of life to older adults, individuals with disabilities, and caregivers by possessing knowledge of the principles and methods of social work case management and knowledge of community resources. Performs comprehensive needs assessments, including mental, physical, functional, and environmental to determine appropriate referrals. Provides eligibility counseling, financial prescreening for State and Federal programs on all clients. Develops person centered service plans, long-term counseling, follow-up and Level One Screens. Provides information, assistance, referrals and options counseling through telephone, walk-in, home visits or email intake.
Medical Management and Rehabilitation Services
Linthicum Heights, MD
Case Manager (06/2018- 2019)
Responsible for coordinating DDA services by monitoring authorized services. I demonstrate a commitment to self-determination principles. I am knowledgeable of community resources and have strong written and oral communications skills.
Provide assistance with individuals with varying degrees of disabilities to develop community connections and support networks with in a person-centered plan. I am persistence, flexibility and have the ability to deal professionally and positively with difficult situations, time management, organizational, and computer and documentation skills.
I provide technical support and direct assistance in locating services to include resolving crises.
I advocate for individuals with disability, the elderly and children and assist individuals in advocating on their own behalf to include Recommendations to empower people with disabilities or to expand or improve the service delivery system.
Participate in meetings and training sessions that offer learning opportunities and that promote and enhance my skills and professional development.
Beatrice Loving Heart Agency
Case Manager (01/16- 05/2018)
Performed person centered-based support to participants in coordinating their services throughout Maryland using the LTSS system. I am responsible for complying with specific contract requirements, integrating technology to maintain database integrity, report writing, and maintenance of documentation. I completed the essential responsibilities include providing support to participants with physical disabilities and are the primary point of contact with participants.
Performed on-site visits, information gathering, monitoring of plans of service, and completing telephonic care coordination with participants. I have collected information to assist the development of plans of service provided to our participants and accesses and records client and community resource information and care coordination activity. I have secured information such as psychological, medical, and social factors contributing to our participant’s situation, and evaluates these and participant’s capacities to assist in the development of plans of service for coordination services.
Performed telephone contact with our participants, their family members and caregivers to assist and provide support with the coordination of services while monitoring the existing plans of service for the participant.
The Law offices of Gary M Gilbert & Associates
Silver Spring, MD (6-month contract position)
H.R Associate (8/15 to 1/16)
Manages & act as point of contact for all human resource functions such as recruitment, processing new employment documents, verifying forms for new hire benefits enrollment and worker’s compensation. Also organize and maintain employee (current and former) hard copy and electronic personnel files and drafting offer letter. Manages enrolling and submitting changes regarding employee benefits and periodically schedules information sessions and distributing enrollment forms for the 401k program. I’ve also coordinated and schedule employee six month and yearly reviews, answer all employee questions on policies, procedure and programs. I’ve occasionally also update and maintain employee manual, track and update attorney bar and court admissions and maintain and update after hours employee contact list etc.
CTI Global Solutions, INC.
Washington D.C Temporary Position as a FT Student
H.R Administrative Assistant (03/14-10/14)
Conducted and trained new employees on resume data outsourcing data base. I’ve monitored and double check information for accuracy and quality. I’ve also recruited new employees via phone, emails, social media and job sites such as indeed, projob network and career builder. I’ve also worked on special projects as they were assigned. And operate and complete copying and faxing duties as assigned.
Assist with Payroll and Timesheets assignments as assigned
Assist with Receptionist duties such as operating multiple phone lines, receiving and delivering messages to the appropriate staff members while working on assignments.
Prepares and maintains employee handbook and policies and procedures manual
Trained new employees that are being outsourced for employment
Interviewed potential employees for outsourcing
Skills Proficient in Microsoft Word, Quick books, Excel, Power Point, Data Entry, Resume Data out Sourcing, Knowledge of electronic calendars such as Outlook, Completed OSHA/HIPAA training. Typing Speed: 40 wpm, LTSS and PCIS2.
Other skills Person centered coordination, Exceptional customer service skills, Excellent interpersonal skills, Excellent communication skills – written, verbal and listening, People-oriented, Proactive in problem solving, Ability to work independently and in a team environment also the Ability to multi-task. Familiar with COMAR Regulations and DDA Regulations.
References Available upon request